UK Consumer Rights & Product Safety Guide
Your consumer rights are protected by the Consumer Rights Act 2015 and Consumer Protection from Unfair Trading Regulations. This guide covers returns, refunds, faulty goods, and how to complain.
Your Key Rights
- 30-day right to reject: Return faulty goods within 30 days for a full refund.
- 6-month rule: If a fault appears within 6 months, the retailer must prove it wasn’t faulty or repair/replace/refund.
- Up to 6 years: You can claim for faults that were present at time of purchase (England, Wales, NI — 5 years in Scotland).
- Digital content: Must be of satisfactory quality, fit for purpose, and as described.
- Services: Must be performed with reasonable care and skill.
New 2026 Protections
- Distance-selling updates: Extended 14-day cooling-off period for all online purchases.
- Fake review ban: Posting or commissioning fake reviews is now illegal.
- Subscription traps: Businesses must send clearer renewal reminders.
📞 Where to Complain
| Citizens Advice Consumer Helpline | 0808 223 1133 |
| Trading Standards | Via Citizens Advice |
| Financial Ombudsman | 0800 023 4567 |
| Ofcom (phone/internet) | 0300 123 3333 |
| Website | citizensadvice.org.uk/consumer |
Last updated: June 2026.