Immigration, Visas & Settlement

Immigration, Visas & Settlement

Navigating the UK immigration system can be one of the most important and complex journeys in a person’s life. Whether you are applying for a work visa, seeking indefinite leave to remain, pursuing British citizenship, or managing your Overseas Citizen of India (OCI) card, this guide provides official department names, helplines, direct website links, and step-by-step guidance for the most common immigration paths.


UK Visas and Immigration (UKVI) — The Central Authority

Official Name: UK Visas and Immigration (UKVI) — Home Office

Official Website: 🌐 www.gov.uk/government/organisations/uk-visas-and-immigration

📞 UKVI Contact Centre (Inside UK): 0300 790 6268

Monday to Friday, 8:00 AM to 8:00 PM. Saturday and Sunday, 9:30 AM to 4:30 PM.

📞 UKVI Contact Centre (Outside UK): +44 203 875 4669

Same hours as above. International call charges apply. Calls cost £0.69 per minute plus standard network charges.

Online Enquiry Form: 🌐 www.gov.uk/contact-ukvi-inside-outside-uk

Email enquiry costs £2.74 per query.

UK Visas and Immigration (UKVI) is the Home Office directorate responsible for making decisions on who has the right to visit or stay in the UK. UKVI processes visa applications, settlement applications, citizenship applications, and asylum claims. They also manage the EU Settlement Scheme and the immigration status checking systems.

When to Contact UKVI

  • Your visa application is delayed beyond the published processing time
  • You need to report a change in circumstances (address, relationship, employment)
  • You have a technical issue with the online application system or UKVI account
  • You need to report an error on your Biometric Residence Permit (BRP) or eVisa
  • You have an urgent compassionate reason that requires a faster decision
  • You received a visa refusal and need to understand the reasons or next steps

Common UK Visa Routes

Work Visas

Visa Type Key Features Route to Settlement
Skilled Worker Visa For people with a job offer from a UK sponsor in an eligible skilled occupation. Minimum salary threshold generally £38,700 (subject to exceptions). ✅ ILR after 5 years (or 3 years in some cases)
Health and Care Worker Visa For qualified health professionals with a job offer from the NHS, social care provider, or NHS supplier. Reduced application fees and exemption from Immigration Health Surcharge. ✅ ILR after 5 years
Global Talent Visa For leaders and potential leaders in science, humanities, engineering, arts, and digital technology. No job offer required. ✅ ILR after 3 years (or 5 years)
Graduate Visa 2-year post-study work visa (3 years for PhD graduates) for those who completed a degree at a UK university. ❌ Does not lead directly to settlement (must switch)

Family Visas

  • Spouse/Partner Visa: For those married to or in a civil partnership with a British citizen or settled person. Minimum income threshold of £29,000 per year (rising in stages).
  • Parent of a British Child Visa: For parents who have sole or shared responsibility for a child who is a British citizen or settled in the UK.
  • Adult Dependant Relative Visa: For older relatives who need long-term personal care that is unavailable or unaffordable in their home country.

Student & Study Visas

  • Student Visa (formerly Tier 4): For those accepted onto a course at a licensed UK educational institution. Must demonstrate sufficient funds for course fees and living costs.
  • Child Student Visa: For children aged 4–17 studying at an independent school in the UK.
  • Short-Term Study Visa: For English language courses lasting 6–11 months.

Indefinite Leave to Remain (ILR) & Settlement

Indefinite Leave to Remain (ILR), also known as settlement, gives you the right to live, work, and study in the UK without immigration restrictions. It is the essential step before applying for British citizenship.

Common ILR Requirements

  • Continuous residence: Usually 5 years of lawful residence (3 or 10 years on some routes). You must not have been outside the UK for more than 180 days in any 12-month period.
  • Life in the UK Test: A 45-minute, 24-question test on British history, culture, laws, and traditions. Cost: £50. Book at 🌐 www.gov.uk/life-in-the-uk-test.
  • English Language Requirement: CEFR B1 level in speaking and listening. You can prove this with a degree taught in English, being a national of a majority English-speaking country, or by passing an approved Secure English Language Test (SELT).
  • Good character: No serious criminal convictions or immigration offences.
  • Application fee: £2,885 per person (2026).

British Citizenship — Naturalisation

Official Name: British Citizenship — UK Visas and Immigration

📞 UKVI Nationality Contact Centre: 0300 790 6268 (select citizenship option)

Apply Online: 🌐 www.gov.uk/british-citizenship

Standard Requirements for Naturalisation

  • Be aged 18 or over
  • Hold ILR or EU Settled Status for at least 12 months (unless married to a British citizen, in which case ILR is sufficient on the day of application)
  • Have lived in the UK for at least 5 years (or 3 years if married to a British citizen)
  • Not been outside the UK for more than 450 days in the 5 years (or 270 days in 3 years), with no more than 90 days in the final 12 months
  • Pass the Life in the UK Test
  • Meet the English language requirement
  • Be of good character
  • Have two referees who have known you for at least 3 years
  • Application fee: £1,500 (including £80 ceremony fee). Processing can take up to 6 months.

Indian High Commission London — OCI, Passport & Consular Services

Official Name: High Commission of India, London

Official Website: 🌐 www.hcilondon.gov.in

Address: India House, Aldwych, London WC2B 4NA

📞 Main Contact: 00-44 (0)20 7836 9147

Weekdays, 10:00 AM to 5:30 PM (excluding public holidays).

📞 Emergency (After Hours): 00-44 (0) 7768 765035

For genuine emergencies involving Indian nationals only (death, arrest, hospitalisation, repatriation).

✉️ Email: inf.london@mea.gov.in (general enquiries)

✉️ Consular: cons.london@mea.gov.in (passport, visa, attestation)

✉️ OCI Queries: oci.london@mea.gov.in

VFS Global (Passport/OCI/Visa processing): 🌐 VFS Global India UK

All passport, OCI, and visa applications are processed through VFS Global centres. The High Commission does not accept walk-in applications.

Overseas Citizen of India (OCI) Card

The Overseas Citizen of India (OCI) card is a lifelong, multiple-entry visa for people of Indian origin who hold foreign citizenship. It grants the holder most of the rights of an Indian citizen — except the right to vote, hold constitutional office, or buy agricultural land. OCI is not the same as dual citizenship (India does not permit dual nationality).

OCI Eligibility

  • Any person who was a citizen of India at any time on or after 26 January 1950
  • Any person who was eligible to become a citizen of India on 26 January 1950
  • Any person who belonged to a territory that became part of India after 15 August 1947
  • Spouse of an OCI cardholder or Indian citizen (subject to conditions)
  • Minor children whose parents are eligible (at least one parent must be an Indian citizen or OCI cardholder)

How to Apply for an OCI Card from the UK

  1. Register online at 🌐 ociservices.gov.in — complete the application form and upload required documents.
  2. Book an appointment with VFS Global at 🌐 VFS Global OCI Services.
  3. Submit documents in person at a VFS centre (London, Birmingham, Manchester, Edinburgh, Cardiff, Belfast, and others). Bring originals and photocopies.
  4. Pay the fee: Approximately £232 for a new OCI application (£197 consular fee + VFS service charge). OCI Miscellaneous (re-issue on new passport at age 20+) costs approximately £23.
  5. Processing time: Typically 5–8 weeks. Track your application at 🌐 ociservices.gov.in/statusEnqury.

Key OCI Rules

  • Re-issuance required: OCI card must be re-issued once when you get a new passport after completing 20 years of age. After age 50, re-issuance when you get a new passport is optional.
  • Surrender of Indian passport: You must surrender your Indian passport before applying for OCI. Surrender certificate is mandatory.
  • OCI cardholders are not Indian citizens — you cannot vote, hold constitutional office, or buy agricultural/plantation property. You are, however, exempt from registration with the Foreigners Regional Registration Office (FRRO) for any length of stay in India.

EU Settlement Scheme (EUSS)

If you are an EU, EEA, or Swiss citizen who was living in the UK by 31 December 2020, you should have applied to the EU Settlement Scheme. Late applications may still be accepted if you have reasonable grounds for the delay. Contact the EU Settlement Resolution Centre on 0300 123 7379 (inside UK) or +44 203 080 0010 (outside UK).


Summary: Key Immigration Contacts

Service Contact Availability
UKVI (Inside UK) 📞 0300 790 6268 Mon–Fri 8am–8pm, Sat–Sun 9:30am–4:30pm
UKVI (Outside UK) 📞 +44 203 875 4669 As above (charged call)
UKVI Online Enquiry 🌐 gov.uk/contact-ukvi Online 24/7 (£2.74/query)
EU Settlement Resolution Centre 📞 0300 123 7379 Mon–Fri 8am–8pm, Sat–Sun 9:30am–4:30pm
HCI London (Main) 📞 020 7836 9147 Mon–Fri, 10am–5:30pm
HCI London (Emergency) 📞 07768 765035 After hours — genuine emergencies only
OCI Online Application 🌐 ociservices.gov.in Online 24/7
VFS Global India UK 🌐 services.vfsglobal.com/gbr/en/ind Online 24/7
Life in the UK Test Booking 🌐 gov.uk/life-in-the-uk-test Online 24/7 (test centres nationwide)

Essential Tips for Immigration Applicants

  1. Never overstay your visa — overstaying by even one day can result in a ban, refusal of future applications, and difficulty obtaining visas to other countries. If you cannot leave on time, apply for an extension or a different visa before your current permission expires.
  2. Keep every document — save your old passports, visa approval letters, BRP cards, and Home Office correspondence. You will need these for future settlement and citizenship applications to prove continuous residence.
  3. Know your Immigration Health Surcharge (IHS) status — most visa applicants must pay the IHS (£1,035 per year for adults, £776 for students and under 18s). This grants access to the NHS. It is mandatory and paid upfront with the visa application.
  4. Track your absences — ILR and citizenship applications require you to show you were not outside the UK for more than 180 days in any 12-month period. Use a spreadsheet or diary to log every trip.
  5. Do not use the NHS unless you have paid the IHS or are exempt — using NHS services without eligibility can result in a debt on your immigration record and refusal of future applications.
  6. Report changes of circumstance immediately — address, relationship, employment — using the online form on GOV.UK. Failing to report can affect your application.
  7. Beware of immigration scams — the Home Office will never call you demanding payment by gift card, ask you to wire money, or threaten arrest without a warrant. If you are unsure, contact UKVI through the official GOV.UK channels.

This guide is part of the GOTOSHARP Information Hub — 32 essential articles covering UK public services, legal rights, financial literacy, and everyday life support for UK residents. Last updated: June 2026. Immigration rules, fees, and processing times change frequently — always verify current details on GOV.UK UKVI and HCI London. For complex cases, consider consulting a solicitor regulated by the Solicitors Regulation Authority (SRA) or an adviser registered with the Office of the Immigration Services Commissioner (OISC).